Unable to connect to Data API
To connect your JustGiving account you must provide the following information:
| Resource | Comment |
|---|---|
| Charity ID | Your JustGiving Charity ID |
| Data App ID | Obtain by emailing JG-Developer@blackbaud.co.uk |
| Consumer App ID | Obtain by emailing JG-Developer@blackbaud.co.uk |
| Username | Your JustGiving Username |
| Password | Your JustGiving Password |
Occasionally you may get an error connecting despite entering seemingly valid credentials. In this scenario please check all of the following:
- Ensure the JustGiving account you are connecting under is listed as an Admin on your charity account\
- Ensure the password for the JustGiving account you are connecting under conforms to the pattern established at https://justgiving-developer.zendesk.com/hc/en-us/articles/25502027782417--Unauthorized-error-in-my-3rd-Party-Application-after-connecting-to-Blackbaud-ID-when-details-are-correct (namely: use numbers and letters and only a full stop (
.) as the special character)\ - Reset your JustGiving password at https://www.justgiving.com/sso/ResetPassword/ (even if your credentials conform to the above points)
If you perform the above steps, you should be able to then connect successfully.